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Le-Vel Return Policy

Retail Customer Returns.

Le-Vel offers a thirty (30) day return policy on all products sold to Retail Customers through Le-Vel Authorized Brand Promoters. Refunds for unopened and undamaged products will be issued at the original purchase price less a 10% restocking fee. Refunds for open, partially used or otherwise damaged products will be issued at 50% of the original purchase price. Any costs associated with shipping & handling will not be refunded or reimbursed.

Return Process for Online Orders.

  1. Notify the Le-Vel Support Department of the pending return using the Le-Vel Online Support Ticket System from within your account.
  2. Package the products you wish to return using proper shipping carton(s) and packing material based on the product(s) being returned. Include the original packing slip or a printed copy of your receipt.
  3. Ship the package to one of the following addresses based on your location using your choice of shipping method as long as a tracking number is available.
  4. Le-Vel Returns
    6077 W Wells Park Road
    West Jordan, UT 84081

    For Canadian Returns:
    Le-Vel Returns
    Landmark Global
    4240 Harvester Rd
    Unit 2
    Burlington, ON L7L 0E8

    For United Kingdom Returns:
    Le-Vel Returns
    Landmark Global UK
    Unit A1, Park Way
    Cranford Lane
    Heston TW5 9QA

    For Australia Returns:
    Le-Vel Returns
    1 Wonderland Drive
    Eastern Creek, NSW 2766

  5. Provide the tracking number for your package to the Le-Vel Support Department through the Online Support Ticket System.
  6. Once your return is received and processed, an appropriate refund will be issued within 10 business days.

Resignation Returns. If the Brand Promoter has purchased products for inventory purposes or sales aids while the Agreement was in effect, all product in a CURRENTLY MARKETABLE, REUSABLE, UNOPENED AND RESALABLE condition which have been purchased within sixty (60) days* shall be repurchased subject to compliance with the Seventy Percent Rule (see section VI. Purchase and Sale of Products). The repurchase shall be at a price of not less than 90% (ninety percent) of the original net cost to the participant minus any freight charges and commissions paid to the Brand Promoter.

Note: Commissions earned will be offset as a result of the product return. Any return requests will be considered a resignation of the Promotership.

In order to ensure that a refund is issued in a timely manner, the following steps should be followed:

  1. A written request must be submitted to the Le-Vel Support Department, clearly citing the reason for the return of product and/or sales materials.
  2. Upon receipt of the proper information, Le-Vel will instruct the Brand Promoter where to ship the products and provide the Promoter with an RMA (Return Merchandise Authorization), which must be clearly visible on the exterior of the package. (Any return without this information visible on the outside of the package will be refused without exception). Le-Vel will issue the refund within approximately thirty (30) days from the date of receipt of the products or sales materials.
  3. The Brand Promoter assumes the cost of shipping any merchandise to Le-Vel.
  4. The Brand Promoter assumes responsibility for packing and shipping products back in a manner that will ensure that it is received in a timely manner and with minimal damage.
  5. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used initially, the reimbursement will be issued back to that same credit card.

* The permissible return period will vary according to country and state laws.

Unauthorized Returns. Should a Brand Promoter refuse delivery of any Le-Vel shipment or request to return any previously purchased product for a refund, such request will be deemed as a voluntary resignation.

Buyers Right to Cancel. Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of twenty-five dollars ($25.00) or more that occurs away from the Brand Promoter's main office. In addition, the Brand Promoter must orally inform the buyer of the three (3) day right to cancel at the time the buyer signs the contract of sales or purchase of goods.

Exchanges. Le-Vel will not accept product exchanges.

Credits. Le-Vel/Thrive Credits earned through the Le-Vel Refer 2 Program or through Le-Vel Corporate promotional offers will expire after 120 days after being issued.

Promotional Products. Returned orders containing promotional products will be refunded in accordance with our return policy less the retail price of the products should the buyer choose to keep them. Promotional products must be returned with the order to avoid the deduction of the retail price of the products from the eligible refund amount.

Le-Vel Disclaimer

Any personal testimonies and opinions relating to Le-Vel Brands LLC and are not considered as medical advice and should not be taken as such.

The Le-Vel product line is not intended to diagnose, cure, prevent or treat any illness, disease or disorder.

The earnings of Le-Vel Brand Promoters relating to Le-Vel Brands LLC and are not necessarily a representation of the income, if any, that a Le-Vel Brand Promoter can or will earn through his or her participation in the Le-Vel Compensation Plan.

Any figures should not be considered as guarantees or projections of your actual earnings or profits. A person can become an Brand Promoter with Le-Vel and do very well financially marketing our product line; however, they could also not earn any income at all.

A Le-Vel Brand Promoter's success depends upon and requires successful sales efforts, hard work, dedication, determination leadership and teamwork. Please understand there are no financial guarantees.


Le-Vel reserves the right in its sole discretion to suspend a purchaser's account at any time. Le-Vel will notify the purchaser of such suspension either by a back office support ticket or email. In the event of a suspension, Le-Vel further reserves the right to require the purchaser to complete and sign a reinstatement agreement in order to reinstate the purchaser's buying privileges.

Ebay/Amazon Sales

Le-Vel products are intended for direct-to-consumer sales only and should not be sold online through non-direct sales channels. Reselling Le-Vel products on Ebay/Amazon or other third party websites dilutes our valuable trademarks and also diminishes the opportunities of Le-Vel Brand Promoters by competing in non-direct sales channels with our Promoters. Customers are strictly prohibited from reselling Le-Vel products on Ebay/Amazon or any third party auction site or sales site. Customers who violate this policy will have their accounts temporarily suspended and may be subject to having their buying privileges terminated at the sole discretion of Le-Vel.

Le-Vel Privacy Policy

This Privacy Policy governs the manner in which Le-Vel Brands, LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Le-Vel Brands, LLC.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, credit card information, and social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to provide an alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Le-Vel Brands LLC collects and uses Users personal information for the following purposes:

The email address Users provide for order processing will be used to send information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. A User will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users occurs over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this Privacy Policy

Le-Vel Brands LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you acknowledge your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the changes to this policy will be deemed as your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at

This document was last updated on September 28th 2017